A document picture of Ratan Tata, chairman emeritus of Tata Sons Ltd. photo: Pradeep Gaur/Mint
Bengaluru: Ratan Tata, chairman emeritus of Tata Sons Ltd, has invested an undisclosed quantity in Niki.ai, run by using Techbins answers Pvt. Ltd, a start-up that offers a talk-bot for users to perform transactions.
Niki.ai’s existing investor, Unilazer Ventures, which invested an undisclosed amount in a seed spherical lastOctober, also participated in this round.
Chat-bots have come to the fore this year as large generation companies like fb, Google and Slack haveadopted them in a big way. in addition they provide a simplified user revel in at a time when smartphonecustomers are inundated with more than one smartphone apps.
commenced in 2015 via IIT Kharagpur alumni Sachin Jaiswal, Keshav Prawasi, Nitin Babel, and Shishir Modi, Niki.ai employs approximately 21 people and allows users make invoice payments, ebook cabs, rechargetelephones, order meals and home services, and look at live cricket ratings.
“Over the next six months, we’ve many greater offerings planned, consisting of bus reserving, motelbooking and laundry booking, and we will use the finances to get more offerings and enhance our era,”said Sachin Jaiswal, leader government officer, Niki.ai.
The agency claims a consumer base of 40,000 and plans to launch software improvement kits usingwhich manufacturers can integrate chat-bots within their very own applications to boom its reach.
Niki.ai, that is completely computerized and does no longer require human intervention, competes withcompanies together with MagicX, run through Magiclane App services Pvt. Ltd, that’s another chat-based totally concierge app that facilitates users order groceries, recharge telephones, and book flight tickets, which in April, raised $1 million in mission funding.
It also competes with older concierge service start–united stateslike Helpchat (Coraza technologies Pvt. Ltd.) and research (Hatchery software program Pvt. Ltd), which give customers a similar chat-primarily based interface, but have to date trusted people to process queries and complete transactions. thosebegin–usahave started out to use chat-bots to increase their performance too. Helpchat, as an instance, automates 60% of their queries, in keeping with leader executive Ankur Singla.