LITTLETON, Colo. — Efficient Forms, a leading SaaS provider of innovative tools that streamline the employee hiring and onboarding process, today announced that it is launching a new Customer Success Team. This dynamic new team has a single vision and clear focus on building proven value for customers through a deep understanding of their desired outcomes and business goals. Efficient Forms has made a considerable investment in both the human and technological resources needed to effectively drive customer success through this new team ultimately driving customer loyalty and lifetime value.
The new Efficient Forms Customer Success Team is built to support every aspect of customer experience and success. Within this team are the following groups:
- Customer Success Management – Provides overall management for enterprise accounts including product configuration, training, engagement, feedback, and product improvement input
- Implementation – Ensures optimal product configuration and data migration
- Customer Support – Provides inbound and outbound interaction and support and manages customer feedback
- Training – Creates and delivers both product and custom content development and user documentation
This four-pronged approach ensures that the customer outcomes are met for both new and existing Efficient Forms customers at every step through the customer journey. Additionally, experienced Customer Success Management team members have been hired to increase the resources available to Efficient Forms customers.
A critical investment providing the foundation for the Customer Success Team is software technology. Efficient Forms has implemented Totango, the leading enterprise customer success software solution providing the tools, resources, and reporting to align around customer success requirements. Efficient Forms selected Totango which connects all customer data and information driving proactive and intelligent engagement resulting in improved adoption, retention, expansion, referrals, and overall success.
“Our goal is to clearly understand the unique needs of every single Efficient Forms customer and provide the essential resources to meet those needs,” said Michelle Heller, Vice President, Customer Success at Efficient Forms. “I am very pleased that our new team structure, new customer success managers, and the addition of Totango, will allow us to effectively partner with our customers, working alongside them to make sure their business goals are always met.”
About Efficient Forms
Efficient Forms is a leading SaaS provider of innovative tools that save companies time, money, and resources by streamlining the employee onboarding process. This truly unique software solves problems in ways not currently met by any other competitors which is driving tremendous growth and opportunity. The company’s flagship SaaS platform, Efficient Hire (EHX), delivers applicant tracking, onboarding, Form I9 and E-Verify, Work Opportunity Tax Credit (WOTC) processing, and ACA compliance. Located in Littleton, CO, with a killer view of the foothills at the base of the beautiful Rocky Mountains, Efficient Forms is well-funded and fast-growing. Our technology is unique, our team is passionate – together we transform tomorrow. For more information, please visit www.efficienthire.com.